Professional technology management

Five services.
One accountable team.

Five distinct, ongoing responsibilities managed as one coordinated technology function—so your business can operate reliably, securely and with clear accountability.

Why the system matters

Every responsibility.
Clearly managed.

Monitoring, maintenance, user support, security and cloud continuity are different business responsibilities. None stays complete after a one-time installation because your people, systems, risks and priorities keep changing.

Redstone’s five managed services share context, standards and accountability. Each has a defined role, and together they prevent gaps, duplicated effort and confusion between providers.

MonitorContinuous visibility
MaintainStable foundations
SupportHuman assistance
ProtectLayered security

Explore each responsibility

Different roles.
One coordinated standard.

Select any service to see what it manages, why the work is ongoing, what Redstone does and how it connects to the wider managed system.

01

Overwatch

Remote Monitoring & Management

See issues early. Act before impact.

Continuous visibility into device health, availability and developing issues so problems do not remain unnoticed.

  • 24/7/365 network, server and endpoint monitoring
  • Health, availability and performance baselines
  • Automated alerts, tickets and escalation
02

Checkmark

Core Infrastructure Support & Maintenance

Keep the foundation stable and dependable.

Disciplined maintenance of servers, networks, workstations and core systems so the foundation stays current and dependable.

  • Server, network and workstation maintenance
  • Security, performance and configuration changes
  • Patching, lifecycle planning and documentation
03

Helpdesk

End User Support

Give every user a human path back to productive.

Responsive, accountable support that keeps employees productive and gives every user a professional path to resolution.

  • Remote and onsite end-user support
  • Workstations, printers and common applications
  • User administration, email and remote access
04

Shield

Security Services

Protect every layer of the business.

Ongoing protection across users, devices, identity, email and infrastructure—not simply security software installed once.

  • Next-generation firewall management
  • Endpoint, server and ransomware protection
  • Email, web and application security controls
05

Cirrus

Cloud Services

Make cloud simpler, safer and more useful.

Managed cloud access, collaboration, identity, backup and recovery that keep people and information available as circumstances change.

  • Microsoft 365 and cloud identity
  • Azure, AWS and hybrid cloud solutions
  • Hyper-V and VMware virtualisation
Technology monitoring dashboard displaying performance and availability analytics
01 / 05
The visibility layer

Overwatch

See issues early. Act before impact.

The Redstone managed system / Overwatch

Remote Monitoring & Management

See issues early. Act before impact.

Overwatch feeds live health and performance information from your environment to Redstone. That visibility helps our team identify failures, negative trends and maintenance needs early - often before users notice a problem.

What it manages

Monitoring, visibility, alerting, device health and early intervention across the managed environment.

Why it requires ongoing attention

Technology conditions change throughout the day. Continuous monitoring is what reveals failures, negative trends and capacity concerns before users or customers feel the impact.

Best suited for

Organisations that rely on always-available servers, workstations, connectivity and line-of-business systems.

  • 24/7/365 network, server and endpoint monitoring
  • Health, availability and performance baselines
  • Automated alerts, tickets and escalation
  • Scheduled maintenance and proactive remediation
  • Usage-based upgrade and lifecycle recommendations
  1. 01

    Health and performance telemetry is collected continuously across managed devices.

  2. 02

    Meaningful alerts create tickets and follow an escalation path instead of disappearing into dashboard noise.

  3. 03

    Trend data informs maintenance, capacity planning and lifecycle recommendations.

Business value

A clearer view of your technology, fewer avoidable interruptions and recommendations based on how your systems are actually performing.

01Earlier issue detection
02Fewer avoidable interruptions
03Evidence-based technology planning
How Overwatch connects

Overwatch detects and prioritises. Checkmark remediates infrastructure issues, Helpdesk coordinates user impact, Shield correlates security events and Cirrus extends visibility into cloud services.

Discuss Overwatch One specialist practice. One coordinated Redstone coverage system.

What complete coverage feels like

One relationship.
Everyday confidence.

Proactive visibility

Health, risk and performance trends are visible before they become disruptive.

One support path

Your users know exactly where to go and every issue has a clear owner.

Coordinated protection

Security controls operate across identity, devices, email, cloud and infrastructure.

Better decisions

Roadmaps and investments are guided by business goals, evidence and long-term value.

One partner. Two ways to work.

Your technology department—or an extension of it.

Redstone can take responsibility for your complete environment or work side by side with the internal team already leading it.

01 / Fully Managed IT

Complete technology responsibility.

For organisations without an internal IT function, Redstone becomes the professionally managed technology department—providing standards, planning, support, security, projects, vendor coordination and ongoing accountability.

Explore fully managed IT
02 / Co-Managed IT

More capability for your existing team.

Your internal team keeps its relationships and institutional knowledge while Redstone adds specialist expertise, tools, engineering capacity, projects, escalation support and coverage where defined gaps exist.

Strengthen your internal IT team

Raise your technology standard

See how your environment measures up.

A focused conversation with a senior Redstone adviser can clarify what is being managed, where responsibility is unclear and which improvements matter most to the business.

Clear view of responsibilities and gaps

Priorities based on impact and risk

A practical next step for your business